The small Version: In case you are searching for an original engagement ring or unique anniversary gift, Leibish & Co. features a sturdy supply of top-notch, colourful, and conflict-free diamonds and gems. The family-run company has become operating online since 1998 with a personal touch which has had gained repeat business the world over. Leibish & Co. makes it simple purchasing free stones or perhaps to make use of its cost-free “Design Your Own” tool to bring the perfect little bit of precious jewelry your. With many years of expertise and strong craftsmanship under their strip, Leibish & Co. is on the verge of expanding its stock to watches and other add-ons.
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When Leibish Polnauer launched 1st on line diamond business in 1998, it took nearly a complete day to publish a single image and description to his site â but he had been a visionary who noticed prospective during the fledgling field of ecommerce. “as he sees the possibility in an idea, he will do everything in his power to progress with-it,” mentioned Benji Margolese, Director of information promotion for Leibish & Co.
Leibish developed a fruitful, family-run process together with his partner and kids helping in leadership opportunities. They usually have grown an effective internet business with offices found throughout the world. Leibish & Co. is actually a leader in distinctive colored expensive diamonds and gems which happen to be hard to find in other places. Their diamonds may also be conflict-free, that will be a significant factor for a number of shoppers.
“People visited united states since they look for something slightly various, some thing more unique than everyone else has actually,” Benji mentioned.
While Leibish & Co. supplies top-notch conventional diamonds, the business specializes in colourful, special jewellery. Whenever requested precisely why the organization has these types of a high client return rate, Benji easily pinpoints the primary reason.
“It’s a combination of excellent services and products, fantastic solution, and precious jewelry crafted on greatest amounts of excellence,” he stated. “The precious jewelry we make isn’t your daily, mass-produced sort of product. Each piece is actually custom-made to completely suit the diamond or gem stone selected of the customer.”
A family group Affair With individual Service
Leibish & Co. is actually a real family business, with Leibish’s family members playing essential roles inside the business.
Leibish functions as creator and President on the organization, while his wife, Rosi, will be the business’ Activities management. Their particular eldest child, Chavi, serves as top honors Jewelry Designer â that’s a massive obligation since custom jewellery accocunts for over 50per cent associated with the organizations company, Benji mentioned.
Leibish’s oldest son, Yossi, is the Chief Executive Officer of Leibish & Co. Another son, Shmulik, who’s a graduate from the Gemological Institute of The united states, will be the fundamental Diamond Buyer for any company. “Shmulik is actually, in all honesty, certainly one of many talented color diamond specialists in the,” Benji mentioned.
Leibish’s child Itzik could be the organizations COO and operates their ny workplace on Fifth Avenue. Yoni, that is the youngest of Leibish’s five kids, is the company’s CFO.
“as among the longtime people in the group, i could tell you that, however, there is no relationship, they give consideration to me personally, as well as others, section of their family,” Benji mentioned. “each of us bring our very own expertise on the company, but come together to constantly develop the organization.”
Clients are additionally handled like family members at Leibish & Co., where the business invests fuel into private service and revenue. “If you have ever managed one particular representative, eg, that is the exact same person you are going to usually cope with, it doesn’t matter what you might be calling or writing within,” Benji mentioned. “do not trust moving clients around to different departments when they’ve a question or certain issue they wish to deal with.”
Clients Come From all around the World
Leibish has a number of several types of customers: discover customers, exactly who primarily store through the web site, retailers, and people in the trade company, whom typically go to the business’s major offices in New York, Israel, and Hong Kong.
Almost all of Leibish & Co.’s clients are through the U . S .. Their subsequent most popular audience is Canada, with the uk, Australian Continent, Hong-Kong, while the remainder of European countries.
Customers at each and every stage of life shop at Leibish & Co., though most are between your many years of 35 and 54, Benji mentioned. In addition, the organization garners roughly 300,000 website check outs every month â and helps to keep most of the customers finding its way back.
“with more than a 70% return buyer standing, we stay among the most famous businesses within market,” the guy mentioned.
Colourful Diamonds & Gemstones With a “Design a” Option
Leibish & Co. carries high-end jewelry, but additionally maintains inventory versatility, specifically for on line clients, Benji said. The business carries a huge selection of free diamonds and valuable gemstones, but the crucial products are personalized jewelry designs.
“We hold big number of multicolor diamond and gemstone jewellery, with of the rarest tones actually ever observed,” he said. “the audience is known best by our bread-and-butter products â yellowish diamond and pink diamond engagement bands. But we offer diamonds of almost every shade, and precious gems â such as sapphires, emeralds, and rubies. We offer precious jewelry crafted with colorless diamonds, also, but our very own expertise is within the arena of shade.”
For clients who possess anything at heart and need help making it an actuality, Leibish & Co. supplies a “Design your personal” jewelry instrument, which Benji stated is their top item.
“normally, when looking for an unique piece, men and women usually wish certain stones and setting styles they will have already dropped in love with,” he said. The “Design your own personal” tool allows clients to construct an item by using the stone, establishing, and metal of these option.
“It allows these to deliver their own ambitions alive â with these knowledge in artistry,” Benji told all of us.
Extras & brand new using the internet Tools in Store for Leibish & Co.
because appears forward to the long run, Leibish & Co. is gradually changing toward higher-ticket things and much more item assortment. The organization feels comfy branching out over new products considering the dedication and love it relates to finest their current projects.
“we’ve got discussed exposing different accessories â such as deluxe watches, handbags, and also pens,” Benji said. “But we made a decision to hold back until we initially perfected all of our primary distinctive line of product, that will be expensive jewelry.”
Leibish & Co. normally looking for ways to continue refining their common site, also. One way it plans to improve its online experience is through presenting enhanced real life characteristics, that may provide digital customers more of an in-store knowledge.
As a business enterprise using its sources in colourful expensive diamonds and ecommerce, Leibish & Co. will continue to innovate in a conventional market which views change just like the exclusion, maybe not the guideline.